No system, no answers.
07gn Autobody was running their courtesy car program on memory and manual notes. Two cars had gone missing, no record of who had them, no way to follow up. With a small team managing a busy shop floor, tracking loans was falling through the cracks daily.
Boris needed a system his team could actually use, not something that required sitting at a desktop or learning new software. It had to be fast, simple, and fit into a workday that doesn't slow down.
Research first, design second
I started by recording notes on how the shop currently handled courtesy cars what information they collected, where it broke down, and what a typical handoff looked like. From there I researched standard courtesy car tracking requirements.
The key constraint was the team. Boris' staff are hands-on people, not heavy technology users. The system had to be learnable and fast enough to use between jobs. I designed for tablet first, so the system could live on a shared device on the shop floor, accessible without switching between personal phones or walking to a desktop.
A system built for the shop floor
Five screens, each with one job — track what's out, record every handoff, and flag damage before it becomes a dispute. Built for a team that moves fast and doesn't have time to learn new software.
COLOUR SYSTEMBarlow Condensed
Display / Headlines
700 weight
Barlow Semi Condensed
Accent / Taglines
600 weight
Barlow — Body and UI text at 15px/1.7
Body / UI
400 regular
